Startups: Inbox addiction is hurting you

Blog on May 14th, 2010 0 Comments

Brief: By constantly looking at your inbox, you can only ever be reactive, not proactive. You control it, it shouldn’t control you. I get asked by some entrepreneurs and startup people about how to manage their inbox better so they can stay focused. I hear your pain, but it’s the wrong question. It should be, [...]

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Wasted Opportunity With ‘Don’t Reply’

Blog on December 18th, 2008 0 Comments

ANZ Internet Banking Customer Friendly Language Originally uploaded by bigmick I got this email in my secure email form my bank. If you can’t read it, it says; “Dear Customer, Please do not reply to this message. It is sent from an unmonitored mailbox and will not be responded to.” What it really says; “Dear [...]

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